NEW MEMBERS OFFER: 1 month UNLIMITED CLASSES for $99
Last Updated: 2026
Fit Factory Fitness Inc. (“Fit Factory”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our members, clients, website visitors, and partners.
This Privacy Policy explains how we collect, use, store, and protect your information.
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1. Information We Collect
We may collect the following types of information:
Personal Information
• Full name
• Email address
• Phone number
• Home address
• Date of birth
• Emergency contact information
• Payment and billing information
• Membership details
• Attendance records
Health & Fitness Information
• Injury disclosures
• Fitness assessments
• Body scan data
• Progress tracking information
Technical Information
• IP address
• Device information
• Website usage data
• App usage data
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2. How We Use Your Information
Your information is used to:
• Manage memberships and billing
• Schedule classes and appointments
• Deliver training services
• Track attendance and progress
• Communicate important updates
• Process payments and fees
• Improve client experience
• Send marketing communications (if consented)
• Ensure safety and security within the facility
We do not sell personal information to third parties.
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3. Payment Information
All payments are processed through secure third-party payment providers. Fit Factory does not store full credit card numbers on internal systems.
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4. Marketing Communications
If you opt in, we may send:
• Email newsletters
• Promotional offers
• Event announcements
• Class updates
You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
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5. Photography & Media
By entering our facility, you consent to photographs, video recordings, and other media captured for marketing and promotional purposes, unless you notify us in writing that you wish to opt out.
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6. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.
Access to sensitive information is restricted to authorized personnel only.
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7. Data Retention
We retain personal information only as long as necessary to:
• Fulfill membership obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
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8. Third-Party Platforms
We may use third-party software providers including but not limited to:
• MarianaTek
• HighLevel (CRM)
• Payment processors
• Email marketing platforms
These providers maintain their own privacy standards and security measures.
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9. Your Rights
Under applicable Canadian privacy laws, you may request:
• Access to your personal information
• Correction of inaccurate information
• Withdrawal of consent (where applicable)
Requests can be made by contacting us directly.
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10. Changes to This Policy
Fit Factory reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated revision date.
Continued use of our services constitutes acceptance of the updated policy.
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11. Contact Information
For questions regarding this Privacy Policy, please contact:
Fit Factory Fitness Inc.
Email: getfit@fitfactoryfitness.com
Locations:
373 King St W, Toronto
161 Eglinton Ave E, Toronto
Fit Factory gym welcomes new members of all fitness levels with strong, open arms. No matter your fitness level, we got you.
